CVE-2023-4694: Certain HP OfficeJet Pro Printers – Potential Denial of Service

Certain HP OfficeJet Pro printers are potentially vulnerable to a Denial of Service when sending a SOAP message to the service on TCP port 3911 that contains a body but no header.

Severity

Medium

HP Reference

HPSBPI03894 rev. 1

Release date

December 14, 2023

Last updated

December 14, 2023

Category

Print

Potential Security Impact

Potential Denial of Service

Relevant Common Vulnerabilities and Exposures (CVE) List

Reported by Aaron Dubin

List of CVE IDs

CVE ID

CVSS

Severity

Vector

CVE-2023-4694

5.3

Medium

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L

Learn more about CVSS 3.0 base metrics, which range from 0 to 10.

PSR: 2023-0135

Resolution

Update your printer firmware.

HP has provided firmware updates for potentially affected products listed in the table below. To obtain the updated firmware listed below, go to the HP Customer Support - Software and Driver Downloads and search for your printer model.

Affected products

Identify the affected products in the table below.

HP OfficeJet Pro 8730 printers

Product Name

Model Number

Updated Firmware version

HP OfficeJet Pro 8730 All-in-One Printer

D9L19A, M9L74A, M9L75A, M9L76A, J7A28A, J7A31A, K7S34A, K7S35A, M9L80A, J7A29A, K7S36A, T0G54A

001.2337A or higher

Revision history

This document has been revised according to the information below.

List of versions

Version

Description

Date

1

Initial Release

December 14, 2023

Additional information

Follow these links for additional information.

Third-party security patches

Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer’s patch management policy.

Support

For issues about implementing the recommendations of this Security Bulletin, visit http://www.hp.com/go/contacthp to learn about your HP support options.

Report

To report a potential security vulnerability with any HP supported product, send email to: [email protected].

Subscribe

To initiate a subscription to receive future HP Security Bulletin alerts via email, visit https://h41369.www4.hp.com/alerts-signup.php?lang=en&cc=US&jumpid=hpsc_profile.

Security bulletin archive

To view released Security Bulletins, visit https://support.hp.com/security-bulletins.

It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.

Download HP’s security-alert PGP key

Legal information

System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Security Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user’s use or disregard of the information provided in this Security Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement.

© Copyright 2023 HP Development Company, L.P.

HP Inc. (HP) shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided “as is” without warranty of any kind. To the extent permitted by law, neither HP nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. “HP Inc.,” “HP” and the names of HP products referenced herein are trademarks of HP Inc. or its affiliates in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.