Headline
CVE-2023-20044: Cisco Security Advisory: Cisco CX Cloud Agent Privilege Escalation Vulnerabilities
A vulnerability in Cisco CX Cloud Agent of could allow an authenticated, local attacker to elevate their privileges. This vulnerability is due to insecure file permissions. An attacker could exploit this vulnerability by persuading support to update settings which call the insecure script. A successful exploit could allow the attacker to take complete control of the affected device.
When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories page, to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.
Fixed Releases
At the time of publication, the release information in the following table(s) was accurate. See the Details section in the bug ID(s) at the top of this advisory for the most complete and current information.
The left column lists Cisco software releases, and the right column indicates whether a release was affected by the vulnerabilities that are described in this advisory and which release included the fix for these vulnerabilities.
CVE-2023-20043
Cisco CX Cloud Agent Release
First Fixed Release
1.8 and earlier
1.9
1.8 upgraded to 2.2
Not vulnerable
2.2 installed from OVA file
2.2.1
2.2.1
Not vulnerable
CVE-2023-20044
Cisco CX Cloud Agent Release
First Fixed Release
2 and earlier
2.2.1
The Cisco Product Security Incident Response Team (PSIRT) validates only the affected and fixed release information that is documented in this advisory.