CVE-2021-35391: Deskpro | Helpdesk Software | Cloud or On-Premise

The all-in-one helpdesk software, available on Cloud or On-Premise

Deliver memorable customer experiences to your external or internal users with our flexible and dynamic helpdesk software.

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World-leading organizations trust Deskpro

Meet our customers

We started using Deskpro to try and structure our support service more, before that we had been using a Gmail shared inbox that was very difficult to structure when you have several users.

Sarah KippernesHead of Support

We have 734 new ticket triggers, 850 departments and over 650 unique outgoing email addresses. Once we had set them up, it has saved us countless hours by automating so many of the complexities of routing, mapping and responding.

Chris EvansVP of IT Operations

We’re a cutting-edge university, so we want the systems we use to reflect our innovative values.

Kimberly ByrdDirector of Academic and Computing Support Services

We looked at all the major players in the industry and none of them could come close to Deskpro in price, functionality, or customer services.

Brian PolackoffVP of Sales and Customer Relations

Use cases

Use Deskpro your way

Deskpro is highly customizable and diverse to easily fit any organization’s specific needs and improve communication with their varied end users, whether internal or external.

The all-in-one support solution you can depend on

Centralize your customer conversations with a helpdesk that captures every message and stores them in a shared inbox, bringing your team together for harmonious support.

Workspace switching

Seamlessly move between workspaces with simple transitions across multiple helpdesks.

Reply with complete context

Verify users and instantly get a holistic view of who you’re talking to with our in-built CRM.

Multi-channel support

Capture every message across all support touchpoints in your centralized helpdesk.

Live Chat and Voice

Give your team more ways to engage so they can resolve problems faster.

Increase team productivity

Save time and reduce support costs with automation tools that boost productivity.

Extend your support with powerful features

Your team can provide incredible support when armed with the tools to succeed.

Automations

We have all the tools your team needs to resolve any issue. Boost efficiency by reducing repetitive tasks through powerful automations.

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Reports

Our built-in and custom stats will help you to make data-driven decisions that improve your team’s support.

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Customer Satisfaction

Gather feedback directly from your users, and track your performance to build the support system of your customer’s dreams.

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Help Center

Provide amazing support with 24/7 self-service Help Center software to make finding the answer easier for your customers.

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Messenger

Instantly communicate with customers via fully-integrated live chat with more functionality than leading standalone chat solutions.

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Customization

Create a helpdesk that is entirely your own; with endless customization capabilities, you can develop a platform that fits your business.

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Multi-Brand

Run and support several different brands or departments from the same helpdesk platform, with a collaborative multi-brand helpdesk solution.

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Flexible Interface

Collapse the Ticket properties and CRM Profile on a ticket to give you better visibility and more room to work. And your viewing preferences will be remembered between tickets.

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Social Media

Deskpro’s social media integrations with WhatsApp, Twitter, Facebook, and SMS help you communicate seamlessly with your customers on their favorite platforms.

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Search

Powerful searching capabilities make it easy for agents to locate the information they need across the different helpdesk components.

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There’s an app for that

Connect the apps you use every day to boost efficiency across your organization. Deskpro offers thousands of bespoke apps and integrates with even more through Zapier.

Loved by world-leading organizations

We’ve been making great helpdesk software for over 20 years

When you buy Deskpro you’re getting more than just software. We’re here to support you every step of the way, from regular software updates to support, training and advice.