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CVE-2023-1250: OTRS Security Advisory 2023-02 | OTRS

Improper Input Validation vulnerability in OTRS AG OTRS (ACL modules), OTRS AG ((OTRS)) Community Edition (ACL modules) allows Local Execution of Code. When creating/importing an ACL it was possible to inject code that gets executed via manipulated comments and ACL-names This issue affects OTRS: from 7.0.X before 7.0.42, from 8.0.X before 8.0.31; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

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#vulnerability

Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: [email protected]

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <[email protected]>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

  • ID: OSA-2023-02
  • Date: 2023-03-20
  • Title: Code execution through ACL creation
  • Severity: 7.4 HIGH
  • Product: OTRS 7.0.x, OTRS 8.0.x
  • Fixed in: OTRS 7.0.42, OTRS 8.0.31
  • FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:L/AC:L/PR:H/UI:R/S:C/C:H/I:H/A:N
  • References: CVE-2023-1250

OSA-2023-02 Code execution through ACL creation (CVE-2023-1250)

Improper Input Validation vulnerability in OTRS AG OTRS (ACL modules), OTRS AG ((OTRS)) Community Edition (ACL modules) allows Local Execution of Code. When creating/importing an ACL it was possible to inject code that gets executed via manipulated comments and ACL-names.

PRODUCT AFFECTED:

This issue affects

OTRS: from 7.0.X before 7.0.42, from 8.0.X before 8.0.31;

((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

PROBLEM:

CWE-20 Improper Input Validation CWE-20

Impact:

CAPEC-549 Local Execution of Code CAPEC-549

Product Status

OTRS AG OTRS » ACL

Default status is affected

from 7.0.x before 7.0.42

from 8.0.x before 8.0.31

OTRS AG ((OTRS)) Community Edition » Ticket Actions

Default status is affected

from 6.0.1 through 6.0.34

SOLUTION:

Update to OTRS 7.0.42, OTRS 8.0.31

MODIFICATION HISTORY:

  • CVE-2023-1250

CVSS SCORE:

3.1 VECTOR: CVSS:3.1/AV:L/AC:L/PR:H/UI:R/S:C/C:H/I:H/A:N

RISK LEVEL:

HIGH

ACKNOWLEDGEMENTS:

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Improper Authorization vulnerability in OTRS AG OTRS 8 (Websocket API backend) allows any as Agent authenticated attacker to track user behaviour and to gain live insight into overall system usage. User IDs can easily be correlated with real names e. g. via ticket histories by any user. (Fuzzing for garnering other adjacent user/sensitive data). Subscribing to all possible push events could also lead to performance implications on the server side, depending on the size of the installation and the number of active users. (Flooding)This issue affects OTRS: from 8.0.X before 8.0.32.

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