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CVE-2019-10067: Security Advisory 2019-05: Security Update for OTRS Framework - ((OTRS)) Community Edition

An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17. An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS.

CVE
#xss#vulnerability#java

Release Notes

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

  • 26/04/2019
  • Security Advisories

April 26, 2019 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Security Advisory Details

  • ID: OSA-2019-05
  • Date: 2019-04-26
  • Title: Reflected and Stored XSS
  • Severity: 3.1 low
  • Product: OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x
  • Fixed in: OTRS 7.0.7, OTRS 6.0.18, OTRS 5.0.35
  • FULL CVSS v3 VECTOR: CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N/E:P/RL:O/RC:R
  • References: CVE-2019-10067

Vulnerability Description

This advisory covers vulnerabilities discovered in the OTRS framework.

Privilege Escalation

An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS.

Affected by this vulnerability are all releases of OTRS 7.0.x up to and including 7.0.6, OTRS 6.0.x up to and including 6.0.17 and OTRS 5.0.x up to and including 5.0.35.

This vulnerability is fixed in the latest versions of OTRS, and it is recommended to upgrade to the latest patch level.

Release Name:

Security Advisory 2019-05: Security Update for OTRS Framework

PGP Key

  • pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16]
  • uid OTRS Security Team <[email protected]>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

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