CVE-2022-31215: Remote Support Software for Desktop Support & Systems Management

EasyVista Acquires Goverlan to Expand Product Capabilities Toward Self-Healing

Discover Goverlan Reach

with this 3 minute video

Alleviate your help desk pain points with remote help desk software****Learn how Goverlan Reach
can improve Software Deployment

Goverlan Reach is used for

Goverlan Reach remote IT support software solves your help desk pain points by increasing ticket close rates and overall help desk productivity.

Goverlan Reach remote admin software works behind the scenes to instantaneously:

• Reset a password
• Unlock an account
• Install a driver or device
• Add a printer
• Map a drive
• Install, repair a software
• Run & end a process
• Monitor performance

For your more complicated cases, you can remote control:

• Quickly connecting to user sessions with fastConnect
• Inviting other operators to join a session and collaborate on resolution
• Learn more

Manage your desktop users and IT infrastructure remotely and securely. Automate your repetitive system administration tasks.

Save time and improve efficiency with:

• Global configuration management
• Real-time monitoring, reporting and process automation
• Software deployment, patch management and Windows updates
• Password Management
• Remote control, SSH and Telnet access
• Secure access of desktops, servers, switches, and firewalls
• Active Directory administration and automation
• Bulk actions performed in 1 click
• Hardware & Software inventories
• User’s activities monitoring
• Learn more

Manage the complexity of your IT landscape with a scalable remote access software that works both for SMBs and enterprise businesses.

Goverlan Reach offers the following benefits:

• Lower cost of supporting IT infrastructure
• Auditing of technician actions
• Increased ticket close rates and overall technician productivity
• Support local and remote end-users and systems
• Increased compliance and security management
• Perform almost any Windows administration tasks remotely
• Compliance evaluation & remediation
• A solution to manage attended and unattended endpoints
• Affordable enterprise-class Remote Control
• Learn more

Improve efficiency of your remote IT support and administration operations. Support stand-alone users, workgroups, and entire Active Directory sites with enterprise-class remote access software.

Goverlan Reach offers the following benefits:

• Enterprise-class remote management and administration
• Entire sites and individual endpoints management without VPN
• On-demand support options for anyone, anywhere
• Increased ticket close rate and overall technician productivity
• Scalable pricing
• Small footprint, easy integration
• Auditing of technician actions
• Learn more

Manage your ATM, POS, and Digital Signage Systems with smarter remote support tools.

Goverlan Reach provides:

• Remediates DSS fails without exposing the system’s desktop to the public view
• Enables users to perform visual verifications on multiple screens at once
• Allows console operators to schedule health measures to prevent future DSS fails
• Audits systems, detects undesired activities and sends alerts
• Provides background systems management tools to minimize disruption
• Generates hardware & software inventories
• Offers advanced Remote Control features
• Is secure and Compliant
• Learn more

Why Goverlan Reach?****Empowering the global IT environment since 1998. Trusted by 13,000
customers and managing more than 3 million devices.

TRUSTED

ACROSS EVERY INDUSTRY

ENSURE SECURITY

Secure your organization and clients with an on-premises enterprise-class solution, on-premises credential manager, and centralized auditing.

TAKE CONTROL

Get instant access to attended and unattended machines, no matter where they are. Features like on-demand remote access, shadowing Citrix and Terminal Services sessions, and performance monitoring help keep you on top of your IT environment.

DELIVER UNPARALLELED SUPPORT

A range of powerful remote admin software tools will help you manage remote users in the most secure environment. Multiple connection options allow you to support users regardless of their network location and quickly resolve their issues.

Secure****Be in total control

On-premises implementation
(no external surface of attack)

Enterprise-class authentication

Internal password vault

Centralized controls of client configuration and operator actions

Centralized auditing of operator actions

Powerful****All the features you need

Quickly target the problem,
efficiently resolve issues

Easy-to-use, robust features

Endpoint management
anywhere in the world

Zero-delay management engine

Install in minutes

Scalable****Designed for all organization
types, levels, and sizes

Subscription based licenses
/ Pay as you grow

No additional fee
for internal end points

Minimal infrastructure
hardware requirements

IT professionals Goverlan®

Goverlan, unlike other solutions, offers real-time data. I can be remotely viewing a user’s desktop before they are finished explaining the problem.

With Goverlan we’ve increased our first-call resolution by 95%. In many cases we can also perform tasks in the background with minimal or no interruption to the user.

Kingdon Capital

The intuitive layout and design of the GUI makes learning Goverlan a simple task. We were 100% operational the same day we downloaded the trial installation. The only way it would have been easier is if someone was clicking “NEXT” for me.

Asbury Automotive Group

The most significant cost savings with Goverlan have been with travel avoidance and staff time. We’re now able to remotely administer actions quicker and more efficiently and perform mass software updates with the simple click of a mouse or scheduled job in Goverlan.

State of South Dakota, BIT

Using Goverlan, we can troubleshoot at a fraction of the time – and the cost – everything from fixing printer issues right on the task manager, … to pushing out OS rollouts countrywide, all right from one office.

Córas Iompair Éireann

The product is intuitive and just works… Though we rarely have had to contact support, when we have, we have had prompt response and resolution.

Teltech Communications

See all

Goverlan Reviews on

Goverlan Reach

Review by User Les L

Found this at a conference and it’s been a FANTASTIC tool

Ease of use and completeness of functionality. Love the Reach server. With the Coronavirus changes in people working from home, this gave us the ability to support personal computers… more

Review by Hunter M

Great Product for HelpDesk!

The easy of patching, running programs, and the integration with multiple ticketing systems more

Review by Jack T

Efficient Computer Management

I like having all the controls I need in one place - and for the integration with Active Directory, it is a lot faster to use Goverlan than using Active Directory directly more

Review by Wade M

GoverLAN Reach

GoverLAN is a great tool I use almost everyday at the office. It provides both an in-depth look at our network and automation tools that allow us to streamline routine IT processes. Their technical support team is fantastic as well more

Review by Derrick E

Great Low Cost Solution for Small, Medium or Large Organization

Love the fact the licensing is not based on end devices, instead on number of technicians using the product. Make for a low cost solution for anyone. Great features and they are always willing try to expand and grow the product. more