CVE-2020-13169: SolarWinds Product Support | Success Center

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Calling Today’s IT Transformers

THWACKcamp is back for its 10th year! We’re optimizing your experience with special prizes and timely content for today’s IT transformers like you. We can’t wait to share our best industry insights and help you succeed in 2022.

Virtual Classes for 2022

If you have a SolarWinds product on a maintenance plan, Virtual Classrooms has courses to help you use, maintain, and optimize your software. Expand your knowledge and expertise with a class in our Customer Portal—live and on-demand!

THWACK Mission: Remote Wranglin’

Looking for a new way to wrangle in the needs of your remote users? Join our THWACK mission today to learn about our various tool offerings. No other tech pro in the universe could cowboy your users’ problems like you can!

Top Customer Success Resources

Ready to advance your expertise—and your career?

VIRTUAL CLASSROOMS

The SolarWinds Academy offers instructor-led classes at every level to learn about your product deployment, configuration, and more.

Find a Class

ELEARNING

The online eLearning library contains on-demand training videos to help you learn about your product and setup, including key features and popular optimizations.

Explore eLearning

SOLARWINDS CERTIFIED PROFESSIONAL PROGRAM

Take the SolarWinds Certified Professional® credential with you anywhere to show you have the knowledge and skills needed to manage and administer SolarWinds software.

Get Certified

Premier and Premier Enterprise Support — Your Choice

Premier Support

With the Premier Support program, we will help you resolve your product issues faster, provide best practices, and partner with you for long-term success.

Premier Enterprise Support

With Premier Enterprise support, our experts will help you drive the business and technical outcomes most critical to your business.

SmartStart Self-Led

Follow step-by-step instructions at your own pace while installing and configuring Network Performance Monitor (NPM), Server & Application Monitor (SAM), and Service Desk, with more products coming soon.

Smart Start Assisted Onboarding

Our implementation experts will work with you to understand your goals, assist you in installing and configuring your new product, and help optimize your environment.

SmartStart Assisted Upgrade

Our specialists will help ensure your upgrade plays well with your environment before, during, and after.

Find solutions and answers for every product