Headline
CVE-2022-37775: Contact Center Solutions | Omnichannel Customer Experience | Genesys
Genesys PureConnect Interaction Web Tools Chat Service (up to at least 26- September- 2019) allows XSS within the Printable Chat History via the participant -> name JSON POST parameter.
2022 Gartner® Magic Quadrant™
for Contact Center as a Service
Genesys named a Leader. 8 times.****And ranked #1 in 3 out of 5 Critical Capabilities Use Cases
Now organizations of all sizes can deliver AI-powered,
personalized experiences.
Delight your customers, inspire your team, offer personalization on every channel,
anywhere, anytime. Find the solution that fits your organization.
Connect with customers with empathy. Deliver amazing experiences. Drive true ROI. Genesys customers can experience:
400%
Increase in digital sales
AI engages customers at the right time and with the right resource and action.
25%
Increase in agent productivity
Arm your agents with the tools and skills to amaze your customers.
100%
ROI in <3 months
Discover lasting ROI from your contact center in months, not years.
Genesys Named a 2022 Leader
Forrester Wave™: Journey Orchestration Platforms
From our customers
“Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realize we had a true, long-term partner in Genesys.”
Ian Roberts, Operations Leader
Quicken
The best brands connect with Genesys
Big, small, simple or complex – find your next contact center with Genesys.