Genesys PureConnect Cross Site Scripting

Product: Genesys PureConnect - Interaction Web Tools Chat ServiceDescription: Interaction Web Tools Chat Service allows XSS within the Printable Chat History via the participant -> name JSON POST parameter.Vulnerability Type: XSSVendor of Product: Genesys PureConnectAffected Product Code Base: Interaction Web Tools - Chat Service - Appears to be all versions up to current releaseAffected Component: "Print" feature of the Interaction Web Tools Chat: https://help.genesys.com/pureconnect/mergedprojects/wh_tr/desktop/pdfs/web_tools_dg.pdfAttack Vectors:  *   To exploit the Cross-Site Scripting vulnerability, visit https://<vulnerable-domain>/I3Root/chatOrCallback.html<https://%3cvulnerable-domain%3e/I3Root/chatOrCallback.html>  *   Then select the 'I don't have an account" option, and enter the name "><script>alert(1)</script>  *   Then press 'Start Chat'  *   Then enter anything in the chat box like 'asdfg' and press send  *   Now select the 'Printable Chat History' in the top right corner  *   XSS will trigger. You can google dork for vulnerable versions with inurl:"/I3Root/chatOrCallback.html"I'm assuming if an admin tries to print the chat conversation, it will trigger for them as well. Unable to confirm though.Discoverer: Jake Murphy - Echelon Risk + Cyber - https://echeloncyber.com/> [References]> http://genesys.com> http://interaction.com